How do we protect your data?

1. General Information

1. This Privacy Policy (“Policy”) applies to the website available at: 4heads.biz

2. The Service is administered by, and the Data Controller (hereafter “Controller” or “we”) is: Email: ask@4heads.biz

3. The Controller processes personal data voluntarily provided by users through the Service.

4. The Service uses personal data for the following purposes:

   • Conducting live chat conversations

   • Handling inquiries submitted via forms

   • Fulfilling requested services

   • Presenting offers or information

5. The Service collects information about users and their behaviour in the following ways:

   • Through voluntarily entered data in forms, stored in the Controller’s systems.

   • Through cookies stored on users’ end devices (see Section 8).

2. Data Protection Measures

1. Secure Transmission (SSL): Areas where personal data are entered, and login sections are protected by an SSL certificate. This ensures that personal data and login details entered on the site are encrypted on the user’s device and can be read only on the destination server.

2. Software Updates: A critical element of data protection is the regular updating of all software used by the Controller to process personal data, which includes promptly applying security patches and updates.

3. Hosting

1. The Service is technically maintained (hosted) on external servers (a third-party hosting provider).

2. To maintain technical reliability, the hosting provider may store server logs, which can include:

   • Resources identified by URLs (pages, files),

   • Time of incoming requests,

   • Time of sending responses,

   • Client station name (HTTP protocol identification),

   • Information about errors that occurred during HTTP transactions,

   • Referrer URL (if the user accessed the Service via an external link),

   • Information about the user’s browser,

   • Information about the user’s IP address,

   • Diagnostic information related to ordering services via forms,

   • Information related to emails sent to and from the Operator.

4. Your Rights and How We Use Your Data

1. In certain situations, we may share your personal data with other recipients if necessary:

   • Hosting provider, under a data processing agreement,

   • Live chat solution providers (if live chat is used),

   • Authorized employees and collaborators who need the data to run or maintain the website,

   • Marketing service providers that assist us in promoting our services.

2. We process your personal data only as long as needed to fulfil the activities described (e.g., handling your inquiry, providing a service) or to comply with legal requirements (e.g., accounting). For marketing-related data, we typically do not process such data beyond three (3) years.

3. Under applicable data protection laws (including GDPR), you have the right to:

   • Access your personal data,

   • Rectify (correct) your personal data,

   • Erase your personal data (the “right to be forgotten”),

   • Restrict processing,

   • Data portability (where legally applicable).

4. You may object at any time to data processing based on our legitimate interests (including profiling). However, your objection may be overridden if there are compelling, legitimate grounds for continued processing—especially for establishing, pursuing, or defending legal claims.

5. If you believe your personal data is processed unlawfully, you have the right to lodge a complaint with a supervisory authority for data protection in your country of residence, employment, or where an alleged infringement of data protection law took place. In the EU, for instance, you can contact your local Data Protection Authority.

6. Providing personal data is voluntary, but it may be necessary to use certain features of the Service (e.g., contact forms).

7. We may use automated decision-making, including profiling, for contract performance or direct marketing, but this will occur only as permitted by applicable law and where it does not produce legal or similarly significant effects without your explicit consent or another valid basis.

8. We do not transfer your personal data outside the European Union (EU) or European Economic Area (EEA) unless it is done in compliance with applicable law (for example, using approved Standard Contractual Clauses). By default, we strive to keep your data within the EU/EEA.

5. Information in Forms

1. The Contact Form (or similar forms) may request the following data:

   • Name (required),

   • Email (required),

   • Phone (optional or required depending on the form),

   • Message (required),

   • CV or project file (optional or required depending on the purpose of the form, e.g., job application or project proposal).

2. These data are provided voluntarily by you. However, certain fields may be necessary for us to contact you or deliver a requested service.

3. By submitting a CV or project file, you acknowledge that it may contain additional personal information about you. We will use any such information solely to evaluate your inquiry (e.g., a job application or project proposal) and contact you, if necessary.

4. The Service may record technical information about your connection (time, IP address) for security and diagnostic purposes.

5. Data provided in forms are processed for the purpose clearly indicated by the context of the form (e.g., handling job applications, customer inquiries, service registrations, or sales inquiries).

6. Administrator’s Logs

1. We may log certain behavioral information about users in the Service for administrative and security purposes. These logs are used solely for Service maintenance and troubleshooting.

7. Marketing and External Services

1. Google Analytics: We may use Google Analytics (provided by Google Inc., USA) to analyze site traffic. We do not share personal data with Google, only anonymized usage data. Google Analytics uses cookies stored on your device. You can manage how Google uses information from cookies using the tool at:
   https://www.google.com/ads/preferences/

2. Google Search Console: We use Google Search Console (by Google Inc., USA) to monitor our site’s presence in Google search results. Personal data is not typically shared with Google Search Console. Its use helps us understand how our site is indexed and to improve user experience.

3. Remarketing: We may use remarketing technologies to display ads matching your past usage of our site. These activities rely on cookies but do not involve sharing personal data with external advertisers.

4. Facebook Pixel: We may use the Facebook Pixel (provided by Facebook Inc., USA) to optimize advertising campaigns on Facebook. Facebook acts as a separate controller for data it collects. The Facebook Pixel operates via cookies on your device.

5. LinkedIn Button: Our website may include a button or link redirecting you to our company’s LinkedIn profile (provided by LinkedIn Corporation). Clicking this link is entirely optional. If you click it, your browser may send certain data (like your IP address or referral URL) to LinkedIn. We do not control LinkedIn’s data processing, so we recommend reviewing LinkedIn’s own privacy policy.

6. Email Automation: We may use automated email solutions to send relevant messages to users who have consented (e.g., after visiting certain pages, or requesting specific information).

8. Cookies

1. The Service uses cookies—small text files stored on your device.

2. Cookies typically include:

   • The originating website,

   • The duration of cookie storage,

   • A unique ID.

3. We (the Operator) place cookies on your device and access them. Cookies allow us to:

   • Maintain your session (so you do not need to re-enter login details on each subpage).

   • Support the marketing techniques listed above (e.g., remarketing, analytics).

4. We use two main types of cookies:

   • Session cookies (temporary; stored only until you log out, leave the website, or close your browser),

   • Persistent cookies (stored until removed by the user or until they expire).

5. Most web browsers by default accept cookies. You can adjust your browser settings to block or remove cookies. However, disabling cookies required for security, user preferences, or session continuity may result in limited functionality or inability to use certain parts of the Service.

6. Third-party services (e.g., Google, Facebook, LinkedIn) may also place cookies on your device when you use features integrated into our website or follow external links. These third parties have their own privacy and cookie policies.

9. Managing Cookies – How to Give and Withdraw Consent

If you do not want cookies stored on your device, you can adjust your browser settings. Below are links to instructions for popular browsers:

• Microsoft Edge

• Internet Explorer

• Google Chrome

• Safari

• Mozilla Firefox

• Opera

Mobile devices:

• Android

• Safari (iOS)

• Windows Phone

Be aware that disabling or blocking certain cookies may affect website performance or even prevent you from using some features.

10. Final Provisions

1. Legal Compliance: This Policy is intended to comply with the GDPR and other applicable data protection laws. Please note that additional or stricter requirements may apply depending on your local legislation.

2. Policy Updates: We reserve the right to update or modify this Policy from time to time to reflect any changes to our practices or for other operational, legal, or regulatory reasons. We will notify users about significant changes by posting the new Policy on this webpage.

3. Contact:
   If you have questions about our privacy practices or wish to exercise any of your rights, please contact us at:
   Email: [email protected]

By continuing to use our Service, you acknowledge that you have read and understand this Privacy Policy.